1. Why don't you ship to _____?
In order to ship internationally, a cosmetic company needs to comply with regulations specific to a country/region. Some of these countries require a resident representative, specific packaging, licenses, etc. which is far beyond what we can accommodate currently. We won't respond to any inquiries asking us to make special exceptions - sorry! 

2. Why can't I check out in US dollars?
The currency converter you see on our product pages are simply for US customers to see roughly how much our products will be after conversion into USD based on the current/active currency exchange rate. When you go to pay, you will checkout in CAD (Canadian dollars) because we are a Canadian company. Your credit card/PayPal/bank will automatically convert this into a USD charge when you pay. If you have questions regarding this, please look up currency conversion on your favourite search engine!

3. Is your mica sourced ethically, and are you vegan/cruelty free?
Yep - child labour free, fare waged sourced mica only. All of our products are vegan and not tested on animals.

4. Do you have retailers?
No, you can only purchase our products online via our website. We also do not do wholesale.

5. Do you offer samples, first time purchase coupons, etc.?
We do not. However, you are more than welcome to email us to ask for recommendations tailored to your specific skin tone, skin type, makeup preferences, etc. to ensure you pick up products best suited for you.

6. I've noticed my blush & eyeshadows are filled at different levels, can you explain this?
Yes! Two things contribute to this. #1: We currently cycle through ~4 different kinds of jars. When we make an order from our jar supplier for our shadows & blush, they provide us what they have available at the time. The outer dimensions of the jars are always consistent, but it is the inner dimensions that may vary. Some of the jars we use are wider and deeper than others on the inside, so 4g (the standard/advertised amount) of product looks different in each variation of the jar. We were only aware of this towards the end of 2024 when we noticed some batches of product weren't making as many as they used to, and it turned out we were sending customers 6-7g of product in the jars for months when we were filling to a certain line in the jars, assuming they were all the same as older jars.

#2: We pour by hand. So there are always small variations in how much we fill something because we aren't machines. If we ever overfill a jar by accident, we will still sell and send it out because we don't think any customer will complain about receiving more product. However, if something is underfilled, we will not sell it. So you might receive something and think "Hmm it's not as full as the other one I got" - but it will have at least 4g of product in there!

7. What happens if US tariffs come through? (2025)
As of March 4th 2025, "low value packages" that are under $800USD will remain exempt from tariffs. So as long as your order is under this value, you will not have to pay tariffs even though the US president has ordered sweeping tariffs across Canadian, Mexican, and Chinese goods. 

However, if this changes and our products are tariffed, this is a quick breakdown of what it would look like shopping with us. Keep in mind that this is not equal across all Canadian companies, but specific to us and the way we structure our business and website. The following is all hypothetical and has not happened yet:
 
1. Even if tariffs are applied, our products are still affordable and cheaper than most comparable products in any US beauty retailer!

2. We have not increased our prices in over 5 years, meaning we have not adjusted for inflation at all. This provides a very nice "cushion" for any tariffs.

3. We strategically charge in Canadian dollars. This means that US customers get a great bang for their buck, as the US dollar is much stronger and worth more than the Canadian dollar. Example: our $21 CAD blush is only about $14.50 USD. Even after a 25% tariff, this would only make our blush $18 USD. Tariffs have only made the US dollar stronger so this further softens the blow.

4. An easy way for US customers to think about tariffs specific to our products is that it basically adjusts our pricing to account for 5 years of inflation. Except we don't get the extra money, the US government does.

5. Another quick example: a US customer makes a $100CAD order with us. This is ~$69USD. With the potential tariff applied, this total will become ~$86USD.

We know this may seem daunting, but many people living in countries outside the US are quite accustomed to having to pay duties and customs when buying from outside the country. We as Canadians pay $$$ in duties whenever we purchase from the US ourselves! Hopefully all this never happens, but we just wanted to ease some nerves by putting the info out there so customers can expect any potential outcome.